Collection Specialist

Hiring for One of our esteemed MNC client

2 - 4 Years
Pune

Job Description

As a Collections Specialist, you'll support the collections functions by partnering with our customers to resolve issues and collect on outstanding balances.On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.


Responsibilities:


  • Provide correspondence and supporting documentation in a fast paced, goal-oriented collections department in a timely basis
  • Efficiently use resources to research, resolve and respond to complex customer issues
  • Make outbound calls on outstanding accounts
  • Identify collections issues and forward them for resolution
  • Provide customers with correspondence
  • Perform uploads to customer websites
  • Ability to effectively probe conversation to understand customer's wants and needs
  • Consulting and guiding customers to the appropriate next step based on their situation
  • Deliver exceptional customer experience in all interactions through inbound and outbound calls to meet goals
  • Demonstrate the ability to handle situations which may require adaptation of response according to customer response
  • Performs other duties as assigned

EDUCATION/EXPERIENCE:

  • Minimum Required Education: Bachelor's degree (B.A) in Accounting or Finance or Commerce
  • Minimum Required Experience: 2 to 4 years related experience post-graduation within Order to Cash (OTC) primarily in Collections.

Hours of Work/Travel

  • Weekdays (Monday through Friday) with a 5.30 pm to 4.30 am (IST) work window
  • May need to travel basis business/ process need
  • Occasional overtime based on business needs

If Interested for the positions please share the profiles on aishwarya@neptuneconsultants.com

Salary: INR 3,00,000 - 5,00,000 PA.

Industry:IT-Software / Software Services

Functional Area:Accounts, Finance, Tax, Company Secretary, Audit

Role Category:Accounts

Role:Accounts Executive/Accountant

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Neptune consultants

One of our esteemed MNC client
View Contact Details+

Recruiter Name:Pranjali

Contact Company:Neptune consultants